Duty Manager
Core
Lead front desk operations, manage guest concerns and complaints, and ensure service standards at a wellness resort.
Role type
Duty Manager (Front Office)
Builds
Guest service experiences and operational continuity
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest relations, complaint handling, front desk management, property management systems, Microsoft Windows applications, bilingual communication (Thai/English), problem solving, leadership
Preferred skills
University/College degree in related discipline, professional presentation
Technologies
Property Management Systems, Microsoft Windows
Responsibilities
Lead and manage all aspects of the Front desk, handle guest concerns and complaints immediately, advise Front Desk Manager on guest welfare and behavior, maintain the Duty Manager safe, assist guests regarding hotel facilities, balance operational and colleague needs
Seniority
Individual Contributor, operational leadership