Front Office All Rounder
Core
First and last point of contact for guests, delivering warm, professional service and ensuring a seamless stay in a fast-paced hotel environment.
Role type
Front Office All Rounder
Builds
Guest check-in/check-out processes, group arrivals/departures, and operational transactions for hotel guests.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, Opera PMS operation, payment processing, complaint handling, multitasking, flexible availability
Preferred skills
Front Office/Reception/Concierge/Valet experience, OPERA knowledge, driver's licence
Responsibilities
Welcome guests, check-in and check-out using Opera PMS, handle guest enquiries and complaints, assist with group arrivals and departures, process payments, promote loyalty programs, support luggage handling and wake-up calls
Seniority
Individual Contributor