Assistant Manager, Merchant Core Operations - Onboarding
Core
Oversees the end-to-end Merchant Onboarding funnel on Grab, ensuring applications are processed accurately, SLAs are met, and merchants are activated smoothly.
Role type
Senior IC operations manager (merchant onboarding)
Builds
Merchant onboarding processes and activation workflows for Grab's superapp
Domain
Fintech / Superapp / Southeast Asia
Deliverable
product features
Required skills
Operational performance management, SLA and quality assurance, process improvement, automation implementation, stakeholder management, team leadership
Preferred skills
Salesforce proficiency, data-driven decision making, AI-enabled tool usage
Technologies
Salesforce, OCR tools
Responsibilities
Lead onboarding performance and quality targets, drive product and process enhancements, manage cross-functional stakeholders, lead and develop the onboarding team
Seniority
Senior, hands-on IC
