Product Director - Onboarding Experience
Core
Lead end-to-end onboarding experiences (signup, KYC, account recovery) for personal and business customers to ensure secure, easy, and high-conversion onboarding.
Role type
Senior Product Director (Onboarding & Growth)
Builds
Consumer Onboarding, Account Setup, and Account Access & Recovery flows for Wise's global payment platform.
Domain
Fintech / Cross-border payments / Regulatory compliance
Deliverable
production ML models | product features
Required skills
Leading cross-functional teams (product, engineering, design, compliance), driving conversion metrics, UX strategy, managing regulated flows, stakeholder alignment, data-driven decision making, strategic planning, team building.
Preferred skills
Experience in fast-growing tech companies, background in identity or compliance, deep product sense, ability to balance growth with security.
Technologies
None explicitly stated
Responsibilities
Oversee three key teams (Consumer Onboarding, Account Setup, Account Access & Recovery), drive conversion for new personal customers, eliminate drop-offs in signup/KYC/transaction flows, own login/account recovery/2FA experiences, improve UX for complex regulated flows, build and lead a high-performing team of PMs.
Seniority
Senior, hands-on IC with leadership responsibilities