Reservations Sales Agent
Core
Handle guest reservations, rooming lists, and payment processing while maximizing revenue through upselling in a fast-paced hotel environment.
Role type
Front-office reservations agent
Builds
Room reservations, group blocks, and check-in/check-out processes for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, verbal and written communication, problem solving, Microsoft Office, inventory management, upselling
Responsibilities
Book and update room reservations and rooming lists, ensure accurate payment information input, balance inventory/room types, liaise with Sales and Front Office departments, assist guests with hotel facilities, maximize revenue by upselling guestrooms and facilities
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