ATENDENTE CALL CENTER (35837-35933)
Core
Junior call center agent providing efficient, high-quality customer service via phone and WhatsApp for the automotive sector.
Role type
Junior customer support agent
Builds
Customer support interactions and data entry for automotive clients
Domain
Automotive industry + Customer service
Deliverable
client delivery
Required skills
Portuguese fluency, basic computer skills (Microsoft Office), proven customer service experience, multitasking, problem-solving, clear verbal/written communication
Preferred skills
English or Spanish, familiarity with CRM and telecom platforms, knowledge of automotive products
Responsibilities
Answer client inquiries via phone and WhatsApp, maintain detailed records, resolve client issues efficiently, manage multiple simultaneous interactions, collaborate with team to meet performance goals, escalate complex issues to supervisors
Seniority
Junior, entry-level IC