Front Desk Agent
Core
Manage guest registration, check-in/out, and provide on-site information and services to ensure a smooth resort stay.
Role type
Front Desk Agent
Builds
Guest check-in/out processes, reservation confirmations, and guest request dispatches
Domain
Hospitality / Resort Operations
Deliverable
product features
Required skills
Guest registration management, telephone communication, local activity/dining information, reservation confirmation, request dispatching, data entry, cash handling, file organization
Preferred skills
Microsoft Office proficiency, independent work, sound judgment, customer service
Responsibilities
Manage guest registration (check-in/out), answer telephone calls, provide information on local activities and amenities, confirm reservations, dispatch guest requests to departments, maintain service request databases, handle petty cash transactions
Seniority
Entry-level, individual contributor