ITAM Solution Architect
Core
Lead technical design and delivery of ServiceNow IT Asset Management (ITAM) solutions for enterprise customers, translating governance requirements into scalable architecture.
Role type
Senior IC ITAM Solution Architect
Builds
Scalable ServiceNow ITAM implementations (HAM, SAM, EAM, CCM) and data models aligned with CMDB
Domain
Enterprise IT Operations / IT Asset Management / SaaS Platform
Deliverable
production ML models | product features
Required skills
ServiceNow ITAM architecture, AI tool application (Otto, AI Control Tower), ITAM/SAM lifecycle strategy, CMDB integration, data governance, executive stakeholder engagement
Preferred skills
ITAM industry frameworks (ISO/IEC 19770), CMA/CTA certification, IAITAM certification
Technologies
ServiceNow, Otto, AI Control Tower, CMDB
Responsibilities
Architect ITAM solutions including HAM, SAM, EAM, and CCM; Define data models and integration patterns; Advise on license compliance and cost optimization; Mentor consultants on design patterns
Seniority
Senior, hands-on IC
