Port Service Sales Manager - Kearny, NJ
Core
Managing key client relationships and driving sales for material handling solutions in ports and terminals.
Role type
Senior inside/outside technical sales manager
Builds
Customized service solutions, advanced services, and sales growth for port operations
Domain
Ports, terminals, and material handling equipment
Deliverable
product features
Required skills
Inside/outside technical sales, client relationship management, predictive maintenance analysis, parts procurement, quotation generation, sub-contracted service arrangement, invoicing, job cost review, safety leadership
Preferred skills
Knowledge of Straddle Carriers, terminal and ports operations, customer service principles
Technologies
CRM, SAP, Siebel, Outlook, Microsoft Word, Excel
Responsibilities
Develop and sustain relationships with key clients; address and resolve client complaints; develop advanced services for customer support; act as main point of contact between clients and internal teams; prepare customized solutions based on client needs; manage parts procurement and vendor relationships; collect and analyze data for predictive maintenance; assemble quotations and pursue orders; follow up on unclosed quotes; supervise site-based inspectors and technicians; define material requirements for service requests; arrange sub-contracted services and equipment; process purchase requests and paperwork; perform daily invoicing preparation; generate service requests and work packages; review job costs and charge lines; resolve customer complaints; lead safe work practices
Seniority
Senior, hands-on IC