Day/Night Front Office Team Member
Core
Front office team member providing check-in/check-out services, account management, and guest support at a hotel.
Role type
Front Office Team Member
Builds
Guest check-in/check-out experiences, accurate billing, and room key issuance
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, cash handling, security procedures, communication, sales, organizational skills
Preferred skills
Opera Cloud, previous reception experience
Technologies
Opera Cloud
Responsibilities
Respond to guest requests during check-in and check-out, maintain guest and hotel accounts, ensure security procedures for credit transactions and room keys, document internal and guest messages, assist with reservation calls, promote hotel facilities, complete shift handovers, comply with health and safety policies
Seniority
Individual Contributor, entry to mid-level