Senior Onboarding & Training Specialist

Great Neck, New York, us💼 Full-time🗓 2026-09-23 → 2026-09-26

Core

Manage end-to-end onboarding lifecycle for new laboratory clients, design and deliver training programs, and provide technical support to ensure user proficiency and client success.

Role type

Senior Customer Onboarding & Training Specialist (Lead IC)

Builds

Comprehensive implementation plans, training guides, and scalable onboarding solutions for laboratory clients.

Domain

Healthcare / Laboratory Information Systems (LIS)

Deliverable

production ML models | product features | dashboards & analysis | client delivery | infrastructure

Required skills

LIS onboarding expertise, project management, technical troubleshooting, cross-functional collaboration, mentorship, strategic process optimization, high-stakes client escalation management

Preferred skills

Lab experience, clinical workflow knowledge

Technologies

LIS systems, EHR systems, Data Migration tools, Billing Configuration systems

Responsibilities

Develop implementation plans with milestones, evaluate client needs and configure systems, provide remote and on-site training, coordinate Data Migration and Billing Configuration, audit tickets, assign tasks to team members

Seniority

Senior, hands-on IC with mentorship responsibilities

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About Medfar

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