Consultant Support Fonctionnel
Core
Analyze, investigate, and resolve application incidents and functional dysfunctions for business users, acting as the interface between business and technical teams.
Role type
Functional Support Manager (Application Support)
Builds
Resolution of application incidents and maintenance of service stability
Domain
Financial Services (Life Insurance, Financial Markets, Stock Exchanges)
Deliverable
client delivery
Required skills
Application support, Incident management, Log analysis, Root cause analysis (RCA), Ticketing tools (JIRA, ServiceNow, EasyVista), Web application knowledge, Stakeholder coordination
Preferred skills
Monitoring and supervision tools, Technical investigation
Technologies
JIRA, ServiceNow, EasyVista
Responsibilities
Analyze and qualify incidents via ticketing tools, Investigate anomalies using logs and traces, Reproduce reported incidents, Identify impacted application components, Follow tickets to final resolution, Coordinate with technical teams and stakeholders, Escalate major incidents, Contribute to continuous process improvement
Seniority
Mid-level (3-5 years experience)