Team Managers | Telecom/Mobile | Cairo | French, Dutch OR Spanish-Speaking
Core
Manage performance and service quality for telecom/mobile programs to guarantee customer satisfaction.
Role type
Team Manager (Telecom/Mobile)
Builds
Telecom service operations and customer support processes
Domain
Telecom/Mobile
Deliverable
client delivery
Required skills
team leadership, performance management, service quality assurance, data analysis, process compliance, stakeholder collaboration, training needs identification
Preferred skills
telecom domain experience, strategic planning, issue resolution, time management
Technologies
MS Office applications
Responsibilities
Manage team performance and service quality, establish communication with clients and team members, produce strategies based on data analysis, identify training needs, collaborate on promotions and updates, ensure process compliance
Seniority
Junior to Mid-level, hands-on IC
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