Delano Service Agent - PBX
Core
Provides telephone customer service support for all incoming calls, assisting guests and internal staff while maintaining core experience guidelines at the property.
Role type
Front-line hospitality service agent (PBX)
Builds
Guest communication and internal coordination for a luxury hotel
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
telephone etiquette, guest inquiry resolution, call routing, PMS data entry, maintenance ticket logging, wake-up call management, complaint resolution, policy compliance, multitasking, physical stamina for standing/walking
Preferred skills
Opera Cloud, Nuvola, Microsoft Office, upscale hotel experience
Technologies
Opera Cloud, Nuvola, Microsoft Word, Excel, Outlook
Responsibilities
Answer guest inquiries and route calls, input guest and room information into PMS, log maintenance and guest service requests, resolve guest complaints, manage wake-up calls, ensure compliance with finance SOPs, maintain knowledge of hotel services and local attractions
Seniority
Entry-level to Junior, hands-on IC