Hostess - Russian Speaker
Core
Greeting and seating guests, managing reservations, and coordinating table assignments to ensure smooth restaurant operations.
Role type
Front-of-house hostess
Builds
Guest seating and reservation management
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Reservation management, table allocation, guest relations, menu knowledge, telephone handling, shift flexibility
Preferred skills
Luxury hospitality experience, VIP guest identification, additional languages
Technologies
Reservation systems
Responsibilities
Welcome and acknowledge all guests with a warm, friendly, and professional attitude; Provide personalized service to Russian-speaking guests; Manage restaurant reservations, guest inquiries, waiting lists, and table allocations; Escort guests to their tables and present menus; Maintain an accurate and organized seating plan; Coordinate with Restaurant Manager, Service Team, Kitchen, and other departments; Monitor guest flow and manage waiting times; Handle guest requests, concerns, and special occasions; Maintain up-to-date knowledge of restaurant menus, promotions, operating hours, facilities, and hotel services; Answer telephone calls and respond to guest inquiries; Ensure the hostess desk, entrance, and reception area are clean, organized, and presentable; Support the restaurant team during busy periods; Promote a positive guest experience; Follow all hotel policies, procedures, and service standards.
Seniority
Individual Contributor