Amplify - Reception Lead
Core
Lead the front-of-house reception team to deliver exceptional customer experiences and manage daily operations for clients and occupiers.
Role type
Reception Lead (Front-of-House Manager)
Builds
Reception services, client experiences, and office activations
Domain
Corporate real estate / Office services
Deliverable
product features
Required skills
Team leadership, customer experience management, operational management, stakeholder relationship building, event planning, staff coaching and training, process improvement
Preferred skills
Microsoft Office proficiency, proactive mindset, ability to multitask under pressure
Responsibilities
Leading and inspiring the Reception team, managing daily Reception operations and service standards, creating events and building activations, coaching and developing staff, improving the customer journey, ensuring a safe and professional environment
Seniority
Mid-level, hands-on IC