Receptionist
Core
First point of contact for hotel guests, managing check-ins/check-outs, billing accuracy, and providing local recommendations to enhance the guest stay.
Role type
Front Desk Receptionist
Builds
Guest arrival/departure processes, daily operational reports, billing records
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front desk operating systems (Micros Fidelio Opera), guest relations, billing management, data accuracy, local knowledge, organizational skills
Preferred skills
Passion for hospitality, positive attitude, teamwork, adaptability
Technologies
Micros Fidelio Opera
Responsibilities
Greet guests and manage check-in/check-out processes, verify and process guest bills, coordinate with teams to manage occupancy levels, generate daily operational reports, answer phones and provide local recommendations
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