Specjalista(ka) ds. Telefonicznej Obsługi Klienta i Zamówień
Core
Handling customer orders and ensuring high support standards across all collaboration stages for a smart home automation company.
Role type
Customer Care Specialist (Order Management)
Builds
Order processing, customer support, and logistics coordination for smart home automation products.
Domain
Smart home automation / Home automation
Deliverable
client delivery
Required skills
order management, CRM data entry, order verification, return processing, fiscal cash register operation, MS Office (Excel), stakeholder collaboration
Preferred skills
B2B/B2C customer service experience, ERP/CRM system knowledge, logistics process knowledge
Responsibilities
handling customer orders via phone and email, registering and verifying orders in the system, managing price corrections and returns, monitoring blocked orders and backlogs, updating customer data in CRM, coordinating with sales, technical, and logistics departments, operating fiscal cash registers and reporting to accounting
Seniority
Entry to Mid-level
