Associate, Global Customer Care, International Order Management (2 years Fixed Term Contract)
Core
Manage the end-to-end customer order journey, including deliveries, billing, equipment dispatch/returns, and resolving issues/backorders to ensure accurate and efficient service.
Role type
Associate, International Order Management
Builds
Customer order fulfillment and service resolution
Domain
Medical technology / Healthcare
Deliverable
product features
Required skills
Order management, Backorder resolution, Equipment tracking, Invoicing verification, Complaint handling, Return credit processing, Internal coordination, Customer communication
Preferred skills
SAP proficiency, Microsoft Office, Problem-solving, Attention to detail
Responsibilities
Manage end-to-end orders flow, Monitor backorders and blocked orders, Verify customer-specific requirements and invoicing terms, Manage equipment tracking (dispatching and collecting), Handle telephone inquiries and provide order status updates, Receive and log complaints and issue return credit notes, Follow up on unresolved cases with accounting
Seniority
Associate, operational IC
