GSA - Front Office
Core
First point of contact for guests, managing check-in/out, reservations, and resolving inquiries to ensure exceptional guest experiences.
Role type
Front Office Agent (Guest Services)
Builds
Guest check-in/out processes, reservation management, and personalized guest stays
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest account management, payment processing, reservation management, conflict resolution, multi-tasking, hotel management software proficiency
Preferred skills
Opera PMS proficiency, Hotel Management degree, shift flexibility
Responsibilities
Greet guests and handle check-in/out, manage reservations and room assignments, process payments, handle guest complaints, coordinate with other departments, maintain front office organization
Seniority
Individual Contributor, entry to mid-level
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