UT Technician
Core
Provide IT support and troubleshooting for Windows and Apple environments, manage endpoints, and ensure hardware/software functionality for a diverse, mobile workforce.
Role type
Experienced IT Support Specialist (Endpoint & Infrastructure)
Builds
Maintains device management systems, network infrastructure, and user access tools for 20 global offices.
Domain
Financial Technology (FinTech) / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and Mac OS troubleshooting, Kandji, Microsoft Intune, hardware repair, Jira/Atlassian ticketing, 2FA/OKTA management, vendor management, technical documentation
Preferred skills
Experience with endpoint management tools, ability to work under pressure, passion for computing and user experience
Technologies
Kandji, Microsoft Intune, Jira, Atlassian, OKTA
Responsibilities
Provide IT support and troubleshooting for both Windows and Apple environments; Manage endpoint support, including expertise in Kandji and Intune; Install, modify and repair computer hardware and software; Document work thoroughly and create guides for fellow technicians and customers; Ensure high-quality ticket management; Procurement and vendor management.
Seniority
Mid-level, hands-on IC
