Desktop Support Technician
Core
Provide onsite Level 1 and Level 2 desktop support for end users, troubleshooting hardware, software, and connectivity issues across Windows, macOS, and mobile environments.
Role type
Desktop Support Technician
Builds
Maintains service levels for workplace technology services including desktops, laptops, thin clients, telephony, and AV equipment.
Domain
IT Support / Enterprise Technology
Deliverable
client delivery
Required skills
Hardware troubleshooting, software installation and reinstallation, network connectivity support, Wi-Fi services, printing solutions, incident management, asset inventory management, technical documentation, shift rotation
Preferred skills
Banking or financial sector experience, banking and financial software exposure, ITIL Foundation certification, Microsoft certifications, hardware-related accreditations
Technologies
Windows, macOS, ServiceNow, Microsoft Office
Responsibilities
Troubleshoot and resolve hardware, software, and application issues; Deploy, configure, and support various devices; Manage incidents and requests through ServiceNow; Maintain IT asset inventory and deployment records; Create and maintain technical documentation; Support office moves and operational initiatives.
Seniority
Individual Contributor