PM Concierge
Core
Front desk and concierge operations for a Michelin Key hotel, managing guest arrivals, departures, reservations, and service requests.
Role type
Front Desk Agent / Concierge
Builds
Guest check-in/out, reservation management, and on-site hospitality services
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, multitasking, computer literacy, Microsoft Office, conflict resolution, cross-departmental coordination
Preferred skills
Front desk/reservations experience, Opera Cloud, hospitality degree, multilingualism (English/Spanish/French)
Technologies
Opera Cloud, Microsoft Office
Responsibilities
Welcome and process guest check-ins/check-outs, manage reservations and room availability, handle guest inquiries and complaints, coordinate with housekeeping and F&B, process billing and folios, assist with in-suite dining orders
Seniority
Individual Contributor, entry to mid-level