Royal Service - Hotel Operator (Part-Time)
Core
Handle guest telephone calls, answer inquiries, and promote hotel facilities to enhance personalized experiences for guests at a luxury hotel.
Role type
Front-line guest service agent
Builds
Guest communication and call handling
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Verbal communication, English proficiency, Computer literacy (Microsoft Windows), Knowledge of hotel departments (Housekeeping, Front Office, Engineering)
Preferred skills
Opera system experience, Customer service experience, Problem solving
Technologies
Microsoft Windows, Opera
Responsibilities
Process external and internal calls, Answer email and guest inquiries, Promote hotel facilities, Maintain accurate call records, Liaise with Sales and other departments, Follow safety and emergency procedures
Seniority
Entry-level / Part-time
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