Overnight Manager
Core
Manage overnight Front Office operations, driving occupancy and revenue while ensuring guest satisfaction and team standards.
Role type
Senior Front Office Manager (Overnight)
Builds
Front Desk operations, guest registration/check-out, and overnight service delivery
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Revenue management, team leadership, guest relations, emergency response, payroll management, compliance auditing, conflict resolution, forecasting, staff scheduling
Preferred skills
Spanish language, First Aid/CPR certification, Bachelor's degree
Technologies
Opera Cloud, Microsoft Office
Responsibilities
Manage staffing levels based on occupancy, handle guest challenges and resolve conflicts, conduct daily pre-shift meetings and audits, approve payroll timesheets, coordinate maintenance and housekeeping requests, lead talent management initiatives including recruitment and performance reviews, ensure adherence to luxury standards (LQA/Forbes 5 stars), manage house bank and currency exchange.
Seniority
Senior, hands-on IC with leadership responsibilities