Customer Experience Representative | $50K-$55K ($55K-$60K Total Comp) + Remote | Inc. 5000 Award-Winning, High-Growth Coaching Company
Core
Primary point of contact for clients combining inbound/outbound support, proactive outreach, onboarding, and collections for a high-growth coaching company.
Role type
Senior Customer Experience Representative (High-Touch)
Builds
Client onboarding experiences, engagement initiatives, and account maintenance for coaching programs.
Domain
Personal Development / Coaching / Education
Deliverable
client delivery
Required skills
proactive outreach, collections and accounts receivable management, client onboarding, CRM management (HubSpot), critical thinking, empathy, conflict resolution, public speaking/presentation
Preferred skills
experience in fast-moving startup environments, flexibility with changing priorities
Technologies
HubSpot
Responsibilities
Serve as trusted point of contact across phone, email, SMS, and webinars; lead one-on-one and group client onboarding; conduct proactive outbound outreach for engagement and events; manage accounts receivable and pursue outstanding balances; coordinate with internal teams to recommend process improvements.
Seniority
Mid-Senior, hands-on IC