Customer Service Rep (01580)
Core
Greet customers, handle inquiries and complaints, and process orders/refunds via phone, email, or in person to ensure a positive customer experience.
Role type
Customer Service Representative
Builds
Customer support interactions and order fulfillment
Domain
General retail / Customer support
Deliverable
client delivery
Required skills
Verbal and written communication, Interpersonal skills, Data entry, Multi-tasking, Problem-solving, Time management, Product knowledge
Responsibilities
Greet customers warmly and address their needs, Handle customer inquiries, complaints, and requests, Process orders, refunds, and exchanges accurately, Maintain up-to-date knowledge of products and services, Collaborate with team members to resolve complex issues, Document customer interactions in the database, Identify opportunities to upsell or cross-sell products
