Account Support Manager
Core
Manage customer service expectations, data integrity, and operational visibility for logistics clients while driving process improvements and resolving service irregularities.
Role type
Account Support Manager (Logistics Operations)
Builds
Reporting tools, visibility dashboards, and corrective action plans for logistics clients
Domain
Global supply chain and logistics
Deliverable
dashboards & analysis
Required skills
Operations management, data accuracy, process improvement, reporting, stakeholder communication, problem-solving, CRM management, billing/receivables monitoring, claims resolution, EDI management
Preferred skills
Sales lead identification, business review analysis, T&I process ownership, automation platform experience
Technologies
MS Office, CRM software, Power Automate, Microsoft Copilot, M365, EDI systems
Responsibilities
Ensure customer expectations are documented in SOPs and executed by operational teams; Provide reporting and visibility tools to customers; Drive process improvement throughout the district and network; Manage spot quotes or quoting desk; Serve as a point of escalation within the network; Track shipments and monitor transit status; Initiate and own CAPA management; Monitor billing and receivables; Assist in resolution of claims and disputes; Support customer business review preparation with trend analysis; Escalate at-risk customers through appropriate channels.
Seniority
Mid-level, hands-on IC
