Director IT - Global Client Services
Core
Strategic leadership for Mattel's Global Digital Workplace Experience, enabling employees to work effectively across a global environment through technologies, services, and experiences.
Role type
Director, Global Client Services (Enterprise IT Operations)
Builds
Global digital workplace experience, secure and reliable IT services, executive technology support, and workplace transformations.
Domain
Enterprise IT Operations, Digital Workplace, End-User Experience, Facilities Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise technology leadership, global team management, digital workplace strategy, endpoint management, IT service management, organizational transformation, executive stakeholder management, vendor management, budget management, team development
Preferred skills
Engineering-led operating model design, data-driven service improvement, automation and AI integration, facilities technology integration
Technologies
ServiceNow, Windows, macOS, mobile environments, collaboration technologies, digital signage, livestreaming
Responsibilities
Define and execute global Digital Workplace Experience strategy; Lead global teams for endpoint management, digital employee experience, and IT service management; Drive transformation from reactive support to proactive, engineering-led operations; Provide strategic oversight for global endpoint lifecycle and engineering; Lead Digital Employee Experience capabilities using telemetry and AI; Oversee corporate software support and adoption; Provide leadership for audiovisual production and global conference-room technology; Partner with Facilities on workplace transformations; Act as senior GTO representative for infrastructure escalations; Build partnerships across IT towers; Lead global operating-model transformation; Establish and monitor KPIs for service performance and employee satisfaction; Manage strategic vendor relationships and budgets; Develop high-performing teams.
Seniority
Director, strategic leadership
