Customer Success Manager- 1 Year Term
Core
Deliver compliance programs and ensure customer retention for manufacturers and distributors using the Assent Network.
Role type
Customer Success Manager (Contract)
Builds
Compliance programs, product intelligence, and regulatory reporting solutions
Domain
Regulatory compliance, supply chain, and manufacturing
Deliverable
client delivery
Required skills
consultative customer management, project management, regulatory knowledge, data analysis (Excel pivot tables/lookups), CRM management, strategic planning
Preferred skills
SaaS/Professional Services experience, additional languages, Microsoft Excel proficiency
Responsibilities
Define and execute customer project plans from start to finish, manage assigned book of business and customer health metrics, lead strategic planning sessions and Executive Business Reviews, analyze program results to identify improvement strategies, support sales team in account renewals, coordinate user permissions in the Assent platform, maintain client communications in CRM
Seniority
Mid-level, hands-on IC
