Front Office Team Leader
Core
Oversee front office activities including check-in/check-out, reservations, and guest services while addressing unresolved complaints and promoting loyalty programs.
Role type
Front Office Team Leader
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service management, complaint resolution, staff induction and training, team leadership, hotel management software proficiency, operational procedure development
Preferred skills
Opera Cloud proficiency
Technologies
Opera Cloud
Responsibilities
Oversee check-in/check-out and reservations; Address unresolved guest complaints; Guide new staff through induction; Collaborate on new procedures; Promote loyalty programs; Maintain service standards
Seniority
Mid-level, hands-on IC
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