Subject Matter Expert - Palayan
Core
Create and facilitate training sessions, monitor associates, mediate conflicts, and provide real-time feedback to support an online gaming and betting/casino customer service line of business.
Role type
Senior IC Subject Matter Expert (Customer Service Operations)
Builds
Trained staff, improved team performance, and resolved client/team issues
Domain
Online gaming, online betting/casino, customer service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Data mining, Microsoft Office (Excel, PowerPoint, Word, Outlook), English verbal and written communication, analytical problem-solving, decision-making, coaching and mentoring
Preferred skills
Leadership, conflict mediation, motivation, adaptability to fast-paced environments
Technologies
Microsoft Office suite
Responsibilities
Create and facilitate Huddle Sessions, monitor associates and provide real-time feedback, mediate interpersonal conflicts, coach and mentor team members
Seniority
Senior, hands-on IC