Reservation Agent
Core
Handle guest reservations via phone, email, and face-to-face interactions to optimize hotel occupancy and room rates.
Role type
Frontline reservations agent
Builds
Hotel room bookings and guest reservation records
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Reservation management, customer service, loyalty program explanation, duplicate booking detection, complaint resolution, Opera Cloud PMS, English fluency
Preferred skills
Hotel environment experience, team collaboration, professional appearance, guest-focused personality
Responsibilities
Answer calls promptly, obtain relevant guest information, optimize occupancy and rates, explain loyalty programs, check for duplicate/fake bookings, resolve customer complaints
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 814,000+ jobs from 20+ sources.