Outlet Manager
Core
Manage day-to-day operations of a restaurant outlet to ensure exceptional guest experiences and operational efficiency.
Role type
Outlet Manager
Builds
Restaurant outlet operations and guest service experiences
Domain
Hospitality / Food & Beverage
Deliverable
product features
Required skills
Supervision and team training, Guest relations and complaint resolution, Cross-department coordination, Revenue growth via upselling, Inventory and cost control, Food safety and hygiene compliance, Staff rostering and performance evaluation, POS and management software proficiency
Preferred skills
Experience in luxury or five-star hotel environments, Fine dining etiquette knowledge
Technologies
POS systems, Microsoft Office, Restaurant management software
Responsibilities
Supervise and train service team, Monitor guest satisfaction and resolve complaints, Coordinate with Kitchen and Housekeeping, Drive outlet revenue through upselling, Monitor inventory and cost measures, Ensure compliance with food safety and brand standards
Seniority
Mid-level, hands-on IC