Front Office Manager
Core
Lead Front Office operations to ensure exceptional guest experiences and smooth service delivery in a high-volume luxury resort environment.
Role type
Front Office Manager
Builds
Seamless guest journeys, operational efficiency, and revenue growth through upselling and loyalty programs.
Domain
Luxury Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office operations management, team leadership and coaching, guest relations and complaint resolution, Opera/Opera Cloud PMS proficiency, revenue management (upselling, loyalty enrolment), VIP and high-profile guest handling, cross-departmental coordination, crisis management (Manager on Duty), commercial acumen.
Preferred skills
Additional languages relevant to international guest mix, experience in large resort environments.
Technologies
Opera/Opera Cloud PMS
Responsibilities
Oversee daily Front Office activities and service standards; coach and develop the Front Office team; resolve escalated guest issues and implement preventive measures; optimize revenue through upselling and loyalty initiatives; manage room inventory, billing, and reporting; act as Manager on Duty during peak periods or emergencies; build relationships with other departments to ensure seamless guest journeys.
Seniority
Mid-Senior, hands-on IC