Lead | Telecom/Mobile | Sofia | Swedish/Polish-Speaking
Core
Manage performance and service quality for a telecom program to guarantee customer satisfaction.
Role type
Team Manager (Telecom)
Builds
Customer service operations for telecom clients
Domain
Telecom / Customer Service
Deliverable
client delivery
Required skills
Team leadership, data analysis, process compliance, stakeholder collaboration, training needs identification, MS Office proficiency
Preferred skills
Strong analytical skills, time management, verbal and written communication
Responsibilities
Manage team performance and service quality, establish communication with clients and team members, produce strategies based on data analysis, identify training needs, collaborate on promotions and updates, ensure process compliance
Seniority
Junior to Mid-level, hands-on manager
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