Sr Quality Coordinator - Marketplace Experience
Core
Harmonize and elevate operational quality across regional BPO operations by transforming QA frameworks into data-driven engines that predict defects and drive continuous improvement.
Role type
Senior Quality Operations Coordinator (BPO/Marketplace)
Builds
Scalable quality processes, standardized audit frameworks, and closed-loop feedback mechanisms for recruitment and training.
Domain
BPO operations, Customer Service, Marketplace Delivery
Required skills
Root-cause analysis, Process improvement (Lean Six Sigma), Vendor governance, Data analysis (SQL), Cross-functional collaboration, Quality framework design
Preferred skills
PMP certification, Portuguese language proficiency
Technologies
SQL
Responsibilities
Lead multi-hub quality strategy and audit execution, Drive continuous improvement initiatives via root-cause analysis, Establish closed-loop quality frameworks linking audit insights to training, Host cross-site calibration sessions for scoring consistency, Partner cross-functionally with service delivery and training leads, Perform independent data extraction and analysis using SQL.
Seniority
Senior, hands-on IC
