Reservation Agent
Core
Handle room reservation inquiries, bookings, modifications, and cancellations across telephone, email, and online channels to achieve hotel revenue and occupancy objectives.
Role type
Reservation Agent
Builds
Room bookings and guest reservations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Property Management Systems (e.g., Opera), Microsoft Office, upselling, multitasking, problem-solving, organizational skills
Preferred skills
Additional languages, sales experience
Responsibilities
Handle room reservation inquiries, bookings, modifications, and cancellations efficiently; Provide accurate information on room availability, rates, packages, and hotel facilities; Maintain accurate guest and reservation records in the hotel PMS/booking system; Respond promptly and professionally to calls, emails, and online booking requests; Upsell room categories, packages, and additional hotel services to maximize revenue; Coordinate with Front Office, Sales, Housekeeping, and other departments to ensure smooth guest service.