Telephone Operator
Core
Front office team member responsible for guest experience, telephone operations, and front desk support at a luxury hotel.
Role type
Front Office Agent / Telephone Operator
Builds
Guest services, hotel operations, and front desk functions
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service orientation, telephone operations, computer systems proficiency, event coordination, complaint handling, data management
Preferred skills
Empathy, creativity, team collaboration, up-selling
Technologies
Standard office software applications, telephone systems, guest database systems
Responsibilities
Answer guest inquiries and handle complaints, manage front desk operations and log books, coordinate meetings and events, maintain guest records and databases, ensure hotel standards and collateral quality, communicate with supervisors and management
Seniority
Entry-level to Junior