IT Application Support Administrator I
Core
Implement, configure, maintain, and support IT applications and systems; provide day-to-day technical assistance to end users and resolve incidents.
Role type
IT Application Support Administrator
Builds
Reliable operation of IT applications and computer systems across the organization
Domain
IT Operations / Application Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT application support, troubleshooting, incident management, ticketing systems, application installation and configuration, workstation support, software maintenance, patching, anti-virus management, basic IT systems administration
Preferred skills
none stated
Technologies
none stated
Responsibilities
Respond to operational requests and helpdesk tickets; investigate and resolve incidents to restore services; install, configure, and maintain IT applications and systems; create and maintain application documentation and process workflows; escalate unresolved issues to specialized teams.
Seniority
Junior, hands-on IC
