Senior Manager, Platform Architects - Northern EMEA
Core
Lead a team of Platform Architects to deliver high-quality advisory services, best practices, and workforce transformation for ServiceNow customers in Northern EMEA.
Role type
Senior Manager, Platform Architects (Strategy & People Leadership)
Builds
Advisory services, platform architecture guidance, and workforce transformation strategies for ServiceNow customers.
Domain
IT Service Management (ITSM) / Enterprise Software / Consulting
Deliverable
client delivery
Required skills
Team leadership, business ownership, critical thinking, problem solving, change management, technical consultative skills, global strategy, AI integration awareness, ServiceNow platform familiarity, stakeholder management
Preferred skills
Consultant utilization management, Service demand forecasting, KPI creation, personnel management, staff development
Technologies
ServiceNow platform, AI-powered tools
Responsibilities
Lead and develop a high-performing team of Platform Architects; establish and reinforce best practices across teams; manage workforce transformation to meet future business needs; partner with account teams to allocate consultants effectively; drive KPIs, SLAs, and utilization metrics; collaborate with Product Development and Sales to articulate value propositions.
Seniority
Senior Manager, hands-on leadership with strategic oversight
