Empfangsleitung (m/w/d) DO & CO Hotel München
Core
Overall responsibility for the Front Office area, ensuring smooth operational flow, leading and developing the reception team, and managing guest relations and billing.
Role type
Front Office Manager
Builds
Operational front office processes and guest service experiences
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Front Office management, team leadership, check-in/check-out operations, guest relations management, complaint handling, reservation management, billing and cash handling, shift planning, quality standard implementation
Preferred skills
Hotel management education, experience in luxury hotels, additional foreign languages
Technologies
PMS (implied by reservation/billing tasks)
Responsibilities
Lead and motivate the front office team, oversee check-in and check-out processes, manage guest relations and complaints, control reservation intake and confirmation, manage billing and cash operations, collaborate with all hotel departments, implement service quality standards, create shift schedules
Seniority
Mid-Senior, hands-on IC with management responsibilities