Front Office Manager (m/w/d) DO & CO Hotel München
Core
Overall responsibility for the Front Office department, ensuring smooth operational flow, leading and developing the reception team, and managing check-in/check-out processes.
Role type
Front Office Manager
Builds
Guest experiences and operational efficiency for an international clientele
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Team leadership, Guest Relations Management, Complaint handling, Reservation management, Cash handling, Schedule planning, Cross-departmental communication, Quality standards implementation
Preferred skills
Hotel Management education, Experience in luxury hotels, Foreign languages
Technologies
PMS (implied by reservation/cash handling), Digital time tracking
Responsibilities
Lead and motivate the reception team, Ensure high-level service during check-in and check-out, Manage guest relations and complaints, Oversee reservation intake and processing, Control billing and cash management, Create work schedules, Implement and develop service quality standards
Seniority
Manager, hands-on leadership