Order Management Specialist (Italian speaking)
Core
Manage the end-to-end order lifecycle from entry to delivery, ensuring timely and accurate processing for a diverse customer base in food, beverage, power, pharma, and industrial sectors.
Role type
Order Management Specialist
Builds
Order fulfillment and delivery schedules
Domain
Supply chain operations / Water treatment technology manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SAP proficiency, complex order processing, customer query resolution, project billing, root cause analysis, ERP data management, Excel/Google Workspace, problem-solving, analytical thinking
Preferred skills
Salesforce.com experience, process improvement mindset, project management, mentoring
Technologies
SAP, Salesforce.com, Excel, Google Workspace
Responsibilities
Process orders and handle special queries/urgencies in SAP; manage order-related issues to ensure on-time delivery; handle customer and key account queries via phone and email; perform project billing; conduct root cause analysis to identify process gaps; act as a gatekeeper to ensure accurate customer data in the ERP system.
Seniority
Mid-level, hands-on IC