Assistant Manager - Reservation
Core
Plan room reservations, maximize room revenues, and coordinate reservation department duties to ensure accuracy and efficiency.
Role type
Assistant Manager - Reservation
Builds
Room inventory and guest booking records
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Revenue management, upselling techniques, reservation system proficiency, data entry, team supervision, occupancy forecasting, corporate account management, overbooking calculation, guest folio management, discount/rate policy application
Preferred skills
Additional languages, strategic thinking, cross-functional collaboration
Responsibilities
Plan and prepare occupancy forecasts and monthly statistical reports; supervise and delegate work to reservation associates; resolve customer queries and handle guest requests; maintain and update corporate database with guest bookings; ensure accurate positioning of hotel occupancy and room availability; apply discounts and corporate rates per policy; handle additional responsibilities delegated by management