Lobby Lounge Host
Core
First point of contact for guests at a luxury hotel dining room, responsible for creating elevated first impressions, managing guest flow, and ensuring personalized service from arrival to departure.
Role type
Front-of-house hospitality host (luxury dining)
Builds
High-end guest arrival experiences and seamless dining room operations
Domain
Luxury hospitality / Fine dining
Deliverable
product features
Required skills
Guest relationship management, reservation management, table pacing, conflict resolution, menu presentation, personalization, attention to detail, physical stamina, team collaboration
Preferred skills
OpenTable proficiency, local dining scene knowledge, Forbes 5-star service standards understanding
Technologies
OpenTable, POS systems
Responsibilities
Greet guests within 5 feet and 5 seconds with eye contact and a warm smile, escort guests to tables and provide seating assistance, communicate guest preferences and special occasions to the service team, manage seating and reservations using OpenTable, maintain dining room presentation and cleanliness, handle guest concerns with empathy and urgency
Seniority
Individual contributor, entry to mid-level