Front Desk Agent
Core
Provide warm, welcoming service and manage guest check-ins/check-outs at a luxury mountain lodge.
Role type
Front Desk Agent
Builds
Guest arrival/departure experience and front office operations
Domain
Hospitality / Luxury Lodging
Deliverable
product features
Required skills
Guest check-in/check-out, phone call handling, guest query resolution, policy adherence, Microsoft applications, problem solving
Preferred skills
Hospitality experience, customer service, organizational skills, interpersonal skills, working under pressure
Technologies
Microsoft applications
Responsibilities
Welcome and check-in/check-out guests, handle phone calls and guest messages, assist with hotel facilities, maintain front desk supplies and cleanliness, adhere to safety and grooming policies
Seniority
Entry-level to Mid-level, hands-on IC
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