F&B Reservations Agent
Core
Manage daily reservations, guest communications, and VIP requests across multiple F&B outlets to ensure a luxury guest experience.
Role type
F&B Reservations Agent
Builds
Reservation management systems and guest communication channels
Domain
Luxury hospitality / Food & Beverage
Deliverable
product features
Required skills
Reservation management, VIP handling, guest profile maintenance, policy adherence, service recovery, multitasking, verbal and written communication
Preferred skills
SevenRooms experience, hospitality background, additional languages
Technologies
SevenRooms
Responsibilities
Manage daily reservations, calls, emails, and online inquiries; Handle VIP reservations and special requests; Maintain accurate guest profiles and reservation notes; Coordinate with restaurant and culinary teams; Support daily reservation briefings; Assist with service recovery
Seniority
Individual Contributor