Front Desk Agent - Limelight Denver
Core
Welcome and register guests, present statements, collect payments, and coordinate with housekeeping and maintenance to fulfill guest requests.
Role type
Front Desk Agent
Builds
Guest check-in/check-out experience and room assignments
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Cash handling, reservation management, guest relations, department coordination, local knowledge, problem-solving, active listening, attention to detail
Preferred skills
Previous front desk experience, customer service experience, knowledge of local town activities
Technologies
Property Management Systems (implied by reservation/cash tasks)
Responsibilities
Welcome guests and assign rooms, provide hotel amenity summaries, coordinate daily needs with other departments, recommend local activities, maintain cash bank and settle daily, accept reservations and handle changes/cancellations, ensure room readiness with housekeeping, assist in emergency procedures
Seniority
Entry-level to Junior