Junior Service Desk/Desktop Managment
Core
Provide remote first-level IT support to end users, handling incidents and service requests via phone, email, and ITSM platforms.
Role type
Junior Service Desk/Desktop Management
Builds
IT support services for end users
Domain
IT Operations / Help Desk
Deliverable
client delivery
Required skills
remote IT support, Chrome OS, Windows 10, Windows 11, ITSM tools, ticket management, technical documentation, asset inventory management, troubleshooting, escalation
Preferred skills
previous IT Service Desk/Help Desk experience, proactive attitude, ability to work autonomously
Technologies
Chrome OS, Windows 10, Windows 11, ITSM platforms
Responsibilities
Provide remote IT support to end users; register, categorize, troubleshoot, and resolve tickets; document activities in ITSM; maintain asset inventory; escalate unresolved issues; contribute to knowledge base.
Seniority
Junior, hands-on IC